Privacy & Cookie Policy

This privacy policy sets out how we use and protect any information that you disclose while using this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 13 December 2019. It may be subsequently updated.

What we collect

If you contact us we may collect your name and contact details, including your postal and email addresses.

If you make a booking with us we will make a record of the details concerning your booking.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal-record keeping.
• Pre- and post-visit customer service and interaction.
• We may use the information to improve our services.
• We may use the information you provided to send promotional offers or other information which we think you may find interesting. As of yet we have no set plans to do so, but should we decide to send such emails the frequency will be low, or in the region of 1-3 emails per year. We will provide you with an easy-to-use opt-out link in case you don’t want to receive these emails. You can also inform us during booking that you don’t want your details to be used this way.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via the contact details on this website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What cookies are

A cookie is a small file which may be placed on your computer’s hard drive by the website you are visiting. In general, cookies do lots of different jobs, like improving your experience of our website, such as letting you navigate between pages efficiently, and presenting the pages in the best possible way for your device. It will also help us to better understand how visitors arrive on our website, and how they use our website. If you refuse to let cookies be placed on your computer, a website will think you are a new visitor every time you move to a new page on the site.

How our website uses cookies

The following table indicates which cookies we are using and what they do.

Cookie	ID	Purpose	Further info
Google Analytics	_utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Google Analytics privacy info Opting out of Google Analytics
CMS	PHPSESSID	This stores information anonymously merely to note whether visitors to the website are logged into the content management system or not.
Cookie warning	cc_cookie_accept	This simply stores your acceptance of the warning about cookies on the website home page.

What to do if you don’t want cookies to be set

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.